Privacy Policy

Overview

Hotspan Labs operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide you with a curated shopping experience.

This Privacy Policy describes how Hotspan Labs collects, uses, and discloses your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to personal information.

By using any part of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed.

What We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect:

• Contact details — name, billing/shipping address, phone number, and email address.
• Financial information — payment card details, transaction details, form of payment, and confirmations.
• Account information — username, password, security questions, preferences, and settings.
• Transaction information — items viewed, added to cart, purchased, returned, or cancelled.
• Communications — information provided in customer support inquiries.
• Device information — browser type, IP address, and device identifiers.
• Usage information — how and when you interact with the Services.

Information Sources

• Directly from you when you create an account, place an order, or communicate with us.
• Automatically through the Services via cookies and similar technologies.
• From service providers acting on our behalf.
• From partners or other third parties.

How We Use It

• Provide and improve the Services — payment processing, order fulfillment, shipping, returns, account management, and personalized recommendations.
• Marketing and advertising — promotional emails, messages, and advertising related to our products.
• Security and fraud prevention — protecting accounts, payments, and preventing fraudulent activity.
• Customer communications — support and business relationship maintenance.
• Legal compliance — complying with applicable laws, legal requests, and enforcing our policies.

How We Share It

• With vendors and service providers that perform services on our behalf, such as payment processing, fulfillment, analytics, and customer support.
• With marketing partners to provide advertising services.
• With our affiliates or within our corporate group.
• In connection with legal obligations, enforcement of our policies, or business transactions.

Third-Party Links

The Services may include links to third-party websites. Hotspan Labs is not responsible for the privacy practices, content, or security of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe we have inadvertently collected such information, please contact us promptly.

Security & Retention

No method of transmission or storage is completely secure. We implement reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, and unauthorized access.

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law.

Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

• Right to Access / Know — request information about what data we hold.
• Right to Delete — request deletion of your personal information.
• Right to Correct — request correction of inaccurate information.
• Right of Portability — request a copy of your data in a portable format.
• Right to Opt Out of Targeted Advertising — opt out of interest-based advertising.

We will not discriminate against you for exercising any of these rights. We may verify your identity before processing requests, as permitted by law.

Complaints

If you have complaints about how Hotspan Labs processes your personal information, please contact us at the address below. You may also lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside the country in which you reside. When we do so, we use legally recognized safeguards to ensure appropriate protection.

Policy Updates

Hotspan Labs may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date. Your continued use of the Services following any changes constitutes acceptance of the updated policy.

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