Patient Bill of Rights
Introduction
At Hotspan Meds, every patient has the right to receive respectful, safe, and dignified care. This Patient Bill of Rights is provided to inform you of the rights and responsibilities you have as a patient on our platform. These rights apply to all patients, regardless of age, race, ethnicity, national origin, gender identity, sexual orientation, disability, religion, language, socioeconomic status, or source of payment.
If you feel any of these rights have been violated, please contact us immediately using the information at the bottom of this page.
Your Rights as a Patient
Right to Respectful Care
You have the right to receive care that is considerate, respectful, and supportive of your dignity, autonomy, and values. You will be treated without discrimination on the basis of any protected characteristic.
Right to Information
You have the right to receive complete, accurate, and timely information about your diagnosis, treatment options, risks, benefits, and alternatives — in terms you can understand. If you need translation or communication assistance, please notify our team and we will make reasonable accommodations.
Right to Informed Consent
You have the right to make informed decisions about your care. Your prescribing physician will explain the purpose, risks, benefits, and alternatives of any treatment before prescribing. You have the right to ask questions and receive satisfactory answers before consenting.
Right to Refuse Treatment
You have the right to refuse treatment or discontinue any treatment at any time, to the extent permitted by law. Your provider will inform you of the potential medical consequences of refusing treatment.
Right to Privacy and Confidentiality
You have the right to have your health information kept private and confidential. Your Protected Health Information (PHI) is handled in accordance with HIPAA and our Notice of Privacy Practices. We do not sell your health information.
Right to Access Your Records
You have the right to access, inspect, and receive copies of your medical records and treatment history maintained by Hotspan Meds, subject to applicable law. Requests may be submitted to privacy@meds.hotspan.com.
Right to Participate in Your Care
You have the right to actively participate in your treatment plan. This includes asking questions, expressing concerns, requesting a second opinion, and requesting modifications to your protocol that are clinically appropriate.
Right to Continuity of Care
You have the right to know what follow-up care is available and recommended. If Hotspan Meds is unable to provide a service you need, we will provide information about appropriate alternative resources.
Right to Be Free from Exploitation
You have the right to be free from financial exploitation, unnecessary treatments, or any practices that are in the interest of the provider rather than your health and well-being.
Right to File a Complaint
You have the right to file a complaint about your care or our services without fear of retaliation. We are committed to investigating and resolving complaints promptly and fairly.
Your Responsibilities as a Patient
In order for us to provide you with the best possible care, we ask that you:
- Provide accurate, complete, and honest information about your health, medical history, current medications, and symptoms
- Inform your Hotspan Meds provider promptly of any changes in your health status or new medications prescribed by other providers
- Follow your prescribed treatment protocol and notify us if you are having difficulty doing so
- Treat our physicians, care coordinators, and support staff with courtesy and respect
- Use the platform only for its intended purpose and in compliance with our Terms and Conditions
- Take responsibility for your own health decisions, including the decision to seek emergency care when appropriate
- Pay for services as agreed and notify us promptly if your payment information changes
Non-Discrimination
Hotspan Meds complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, gender identity, sexual orientation, religion, or any other characteristic protected by federal, state, or local law.
If you believe you have been subjected to discrimination in connection with our services, you may file a complaint with Hotspan Meds or with the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/ocr.
Contact & Complaints
To exercise any right described above, or to file a complaint about your care:
Patient Advocacy
Email: support@meds.hotspan.com
Subject line: Patient Rights / Complaint
We will acknowledge your inquiry within 2 business days and work to resolve it within 10 business days. You will not face any adverse consequences for making a good-faith complaint.